+61(1800) 007-897 Reset iiNet Webmail Username or Password?

iiNet Limited is a very popular company in Australia that offers internet services to residential, business, as well as individual customers. It also offers calling-services through the Optus network at attractive rates. iiNet also provides its users with a webmail that can be used to avail mailing services.

When we talk about mailing services, the most common issue we face with emails is we forget our email passwords. Forgetting passwords is very common and thus email service providers have mechanisms in place that help us to reset our passwords. iiNet has a password recovery tool that helps us reset our passwords with ease. So, if you have forgotten your password, just relax. You don’t need to dial in the iiNet Helpline phone number, just follow the below steps and you’ll be good.

• Step 1: Visit the site with URL http://inet.net.au/password. This is where the iiNet password recovery tool is hosted.
• Step 2: You will be asked certain details. Enter your username, your date of birth, and your mobile number that is connected with your iiNet account.
• Step 3: Click on the red-coloured ‘Recover Password’ button below. If the details entered are correct, then please move to Step 7.
• Step 4: If you do not have a mobile number connected with your iiNet account, click on the ‘Don’t know this mobile number?’ link.
• Step 5: Now you’ll be prompted to verify your username, your date of birth, and your credit card or direct debit details. If you choose to enter your credit card details, you will be prompted to enter your partial credit card number and the expiry date of your card. If you choose direct debit, then you will be prompted to enter your account number and BSB details. These details should be of the bank account that is linked with your iiNet account.
• Step 6: Now, click on the ‘Recover Password’ button again, just like Step 3.
• Step 7: If all the entered details are correct, you will be prompted to reset your iiNet password by entering a new one. This way your iiNet password will be reset.

Now that we know the steps to follow to reset our iiNet email password, let us look at some common challenges that iiNet users face.

Common challenges while resetting iiNet email password

• If you don’t have any of the above details, or the password recovery tool isn’t working as expected, then you need to contact the iiNet customer care number. They will assist you with recovering your account.
• If you have exceeded the maximum number of password recovery attempts, then iiNet would not allow you to use the password recovery tool for 24 hours and you can come back again the next day to reset your password.
• In situations where the account holder is not present, and the account needs to be accessed, one can take over an account via Power of Attorney.

In case you come across any of these three challenges, don’t panic and give a call to the iiNet Customer support team. They have predefined protocols and steps that need to be taken for each and every scenario. They would surely assist you in resetting your password at the earliest.